Effective Date: 20 May 2025
Thank you for shopping with Fyna at https://fynabd.com/. We want you to be fully satisfied with your purchase of our beauty products for women. If for any reason you are not happy, this Refunds and Returns Policy explains how you can return products and request refunds, as well as the conditions and timeframes that apply.
1. Eligibility for Returns
- Products must be returned within 14 calendar days from the date you receive your order.
- Items must be unused, unopened, and in their original packaging with all seals intact.
- Products that are damaged, faulty, or incorrect upon delivery are eligible for return or exchange.
2. Non-Returnable Items
- For hygiene and safety reasons, certain products such as opened skincare, makeup, or personal care items cannot be returned unless defective or damaged on arrival.
- Gift cards and any items marked as non-returnable are excluded from this policy.
3. How to Initiate a Return
To start a return, please follow these steps:
- Contact our customer support team within 14 days of receiving your order via email at:
fyna.com.bd@gmail.com - Provide your order number, product name(s), and reason for the return.
- Our team will review your request and, if approved, provide you with return instructions and a return authorization.
4. Return Shipping Costs
- If the return is due to our error (wrong or defective product), we will cover the return shipping cost.
- For other returns, customers are responsible for the cost of returning the product to us.
- We recommend using a tracked and insured shipping service, as we cannot be held responsible for lost or damaged returns.
5. Refund Process
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days to the original payment method used.
- Shipping costs are non-refundable except where the return is due to our error.
6. Exchanges
- If you wish to exchange a product, please contact us as described above.
- Exchanges are subject to product availability.
- If the requested product is unavailable, a refund will be offered instead.
7. Damaged or Faulty Products
- Please inspect your order upon receipt and contact us immediately at fyna.com.bd@gmail.com if items are damaged or faulty.
- Provide photos and details to help us resolve the issue promptly.
8. Contact Information
If you have questions about returns or refunds, please contact our customer support:
- Email: fyna.com.bd@gmail.com
- Address: House 27, Level 3, Road 12, Block F, Niketan, Gulshan
Thank you for choosing Fyna. We appreciate your business and are committed to providing quality products and fair customer service.